Terms of service

These terms are a contract between you (or the organization you represent) and Smadi for technical solutions, An Naba’ah St, Al Zahiyah, 9, Abu Dhabi, 22210, United Arab Emirates ("Portavi", "we", "us"). By creating an account or using app.portavipmo.com you agree to them. If you are accepting on behalf of an organization, you confirm you have authority to bind it.

Portavi is a PMO portfolio dashboard. It connects, with read-only authorization you grant, to third-party project management and communication tools, syncs project and task data, detects delivery signals, and presents portfolio health, reporting, and notifications to your workspace.

You must provide accurate account information and keep your credentials secure; you are responsible for activity under your account. A workspace is administered by its PMO Managers, who control memberships, roles, connected integrations, and channel mappings for that workspace.

• Pricing is per workspace — a flat monthly fee, not per user. Current plans and limits are published on our pricing page.
• Paid plans begin with a 14-day free trial. No credit card is required to start a trial, and you are not charged unless you subscribe.
• Subscriptions are billed monthly in advance through Stripe, our payment processor.
• Plan limits (managers, integrations, projects, synced tasks) are enforced in the product. Executive View seats are free, invite-only, and never count against plan limits.

You can cancel your subscription at any time from your workspace settings — no support ticket or notice period is required.

• Cancellation takes effect at the end of the current billing period. Your workspace keeps its paid features until then, and no further charges are made.
• We do not provide pro-rated refunds for partial billing periods, except where a refund is required by applicable law.
• If we materially fail to provide the service and cannot remedy it, contact support@portavipmo.com and we will work out a fair resolution, which may include a refund.
• Free trials are never charged, so no refund is ever needed for a trial.
• Downgrades take effect at the start of the next billing period.

You retain all rights to the data synced into Portavi from your connected tools. You are responsible for having the right to connect each integration you authorize. Our privacy policy describes what we collect and how we handle it — including that message content from communication tools is never stored.

• Do not attempt to access data belonging to another workspace or user.
• Do not probe, disable, or circumvent security or rate-limiting measures.
• Do not use the service to violate law or third-party rights, or resell it without our written agreement.
• Do not use the service to develop a competing product by systematic extraction of its data or functionality.

Integrations connect Portavi to services we do not control (such as Atlassian, Asana, Monday.com, Microsoft, Google, Slack, and ClickUp). Your use of those services is governed by their own terms, and their availability to Portavi depends on the access they grant. We are not responsible for third-party services.

Portavi, its software, design, and branding remain our property. We grant you a limited, non-exclusive, non-transferable right to use the service under these terms for your internal business purposes.

The service is provided "as is". Portfolio health, signals, and reports are informational aids derived from your connected tools and are not a substitute for your own project judgment. To the maximum extent permitted by law, we disclaim implied warranties, and our total liability arising out of the service in any 12-month period is limited to the amounts you paid us in that period. Nothing in these terms excludes liability that cannot be excluded under applicable law.

We may suspend or terminate access for material breach of these terms, including abuse of the service or non-payment. You may stop using the service and delete your account at any time — account deletion is self-service and complete, as described in our privacy policy.

We may update these terms as the service evolves. For material changes we will notify workspace administrators by email in advance. Continued use of the service after changes take effect constitutes acceptance.

These terms are governed by the laws applicable in the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates, and disputes are subject to the exclusive jurisdiction of the courts of Abu Dhabi.

Smadi for technical solutions, An Naba’ah St, Al Zahiyah, 9, Abu Dhabi, 22210, United Arab Emirates. Email: support@portavipmo.com.